Christmas Delivery

Please read the following information carefully, and contact us if you have any questions or concerns.

We would never want to disappoint at this time of year, therefore the following deadlines will apply to all orders during the Christmas period;

 We need to have receipt of the ashes to us on the following dates in order to guarantee that we will be able to make and send your jewellery to you in time for Christmas:

Gold jewellery to order - ashes received by 6th November

In stock Silver and Gold jewellery  - ashes received by 4th December

Gift Vouchers, Self Fill Jewellery - order by 21st December for us to send on 22nd December.

For urns & all other items 18th December.

       

Standard Delivery;

Standard Shipping (2 to 3 days) is Free on all UK Mainland Orders.

You can upgrade to Fast Delivery at checkout for an additional charge. Subject to cut-off times, your order will be dispatched the same day and delivery will be made as soon as possible and normally within 1 or 2 days including weekends. 

We also offer delivery to most European countries for a flat-rate cost of £7.00.  This service normal takes between 2 and 5 working days. 

For urn sales we use a variety of couriers.  Some orders will be dispatched from our warehouse, while others may be fulfilled by Amazon Logistics (and as such will arrive in Amazon branded packaging).

For jewellery sales we use the courier DPD Local on their next working day tracked service. 

Our order cut-off time for same day dispatch is 1pm. Orders after this time will be processed and dispatched the next working day.

We are able to deliver to an alternative delivery address for most orders and please specify this at the time of ordering.

Once your order has been dispatched you will receive an order confirmation email. Please ensure that the email address given at the time of ordering is correct, so we can keep you informed along the way!

Cremation Jewellery Delivery;

For all in stock self-fill sterling silver pieces these are available for immediate dispatch please bear in mind the cut off date during the Christmas period is 1pm. 

Our standard delivery time is 7 working days for our handmade silver jewellery made from your loved ones ashes, although at busy times like Christmas we can have a slight delay.

Please note that these timescales start from when we receive the ashes and the post at Christmas can be delayed (please use a tracked service such as Royal Mail Special Delivery for urgent items). The cut off date for this during the festive season is 4th December.

Made to order Solid Gold pieces and non-standard sizes will take approximately 6 weeks from when we receive the order confirmation form and ashes please be aware the cut off date is 6th November during our Christmas period.

We do have a large range of ready to order Gold items, so please get in touch with us to find out if the item you are interested in is in stock. Our cut off date for this is 21st December over the festive period.

All of our jewellery pieces are sent via DPD Local for free on a next working day tracked service. You will receive a 1 hour delivery timeslot on the day of delivery. You will also have the option to change the delivery day, or even pick-up the package from your local store.

All orders are sent in plain discreet, DPD branded packaging for the outer packaging and are beautifully gift wrapped on the inside.

If you have a problem with the delivery of your order, please check the tracking information provided to you first, but rest assured should you still need assistance one of our friendly team will be happy to help simply email; hello@cherished-urns.co.uk or call us on 01872 472422. Our office hours are Monday to Friday 9am until 5pm excluding bank holidays.